Banned?
Played last night, I won. I made a withdrawal. Today I go to log in and it says I'm banned. I asked chat why I'm banned and they said I have 2 accounts. My log in info is saved and I have made a withdrawal before. They can't confirm the email they said I have the duplicate account with. My wife tried to log into her account and its banned as well. So your spouse cant have an account of their own. So my withdrawal is forfeited and my account banned. This is straight up BS. They can't fix the issue. But they can take my deposit. They dont want to help because I won.
Reply from TheBoss.Casino
Thanks for sharing your feedback. To clarify, our system automatically detects and flags accounts that appear to be duplicates in order to prevent abuse and ensure fair play for everyone. This includes accounts created from the same device, IP address, or with overlapping information.
We know this can sometimes affect players who share a household, and in those cases, we encourage users to reach out to our support team directly at support@theboss.casino with full details. Our team is happy to review each case carefully and work toward a fair resolution.