We appreciate your feedback. If you lose the phone that's registered to your account, you can contact our Customer Support or visit a branch to assist you until you have a new phone.

We offer other business banking accounts which might be right for you. These include our Small Business Banking Account which offers both desktop and mobile app access. If you'd like to discuss options available to you, please contact us (quote reference100003) in app using 'Chat with us' or call us on 0345 587 3529 or +44 1397 436 960 we’re open Monday – Friday between 9am – 5pm. Many thanks