These people creat their own problems for customers and themselves! The entire experience of dealing with ACE Hardware will have you gouging your brain out. Ordering was fine, but everything after this was a circus! I was delivered a product with a smile that was severely damaged and ripped open in shipping and 20% of the product was lost (Promix BX Potting Soil 3.8 cu ft. Bale - 60 lbs) and then it was taped back together. It was left for me to deal with for 2 days. Trying to chat is an exercise in futility. I tried to delete my account with chat, it says it can and then fails. When it transfers, the BOT leaves the chat before you are connecting to anyone and it locks up in this transferring state indefinitely with no way to exit, close the chat or initiate new contact. I finally reach a Chat agent that says I have to delete it myself and provides a link, but the form it shows is cryptic and poorly created, with no options for the blank confirmation box at the bottom. It says to confirm the request and provides a blank box with no suggestions. Does it want Yes? You finally get a suggestion if you highlight the box before you type something. If you type, it goes away. It's looking for a huge exact phrase, something like "I want to confirm the deletion of my account". Who does this? What's wrong with YES? Why not provide the phrase before so you don't have to wonder? You can email customer service and they will do the deletion immediately, but the Chat people cannot, and doing it yourself initiates a ridiculous process of receiving codes and emails and is just over the top!! Earlier, I had previously called the store for help about 2 nearly identical Promix BX products that shows available on the website, but one of them has no delivery to store for pickup and delivery from store options. It can only be shipped at more than the cost of the item ($57). I already got free shipping and delivery on the other item, which was severely damaged. I never got a straight answer and still don't know why I can't order it or why it's on the website? Everything is an exercise in futility that will just make you crazy. No one here seems to care of acknowledge this, so problems just continue. This is about as bad as it gets!