I own a pair of Bobbi ankle boots and have worn them every day for 6 months while walking the dogs. They are the most comfortable boots I have ever worn and can walk for miles in them. Unfortunately they recently developed some small splits in the big toe area. I contacted the customer care team and they have despatched a new pair as they were under a 12 month warranty. I am very impressed with the customer service and as I said they are incredibly comfortable.