Review of LightInTheBox


Rated 1 out of 5 stars

Wrong sizes

Wrong sizes, Do not fit properly.
I was out of town when product arrived.
Once I tried it I realized that it's not comfy and does not fit properly.
they Refused to exchange or return new items.
Now I have clothing that I cannot use.
Nothing but a headache.
If you want to avoid dealing with issues, never buy from them.
Product is not good of the quality is appears on the website, and items not comfortable and you can't exchange, so it seem like you are getting a deal, but mainly you are going to be screwed most likely and will buy yourself nothing but a headache.

May 4, 2025
Unprompted review

Reply from LightInTheBox

Dear Valued Customer,

We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.

Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:

1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.

please visit the following link for detailed instructions:
http://litb.cc/l/yqLC

Thank you for giving us the opportunity to serve you better.

Warm regards,
Customer Service Team
Lightinthebox