Chloe was a breath of fresh air as my…
Chloe was a breath of fresh air as my experience, in the past, with SP has been terrible. She was attentive, showed empathy, and offer a good will gesture for the recent bad experience my Grandmother had experienced. Also, I'm very pleased to hear on the IVR message that I would be speaking to someone from Glasgow, my home city. Bringing back your customer service team to the UK is a positive move.
Reply from ScottishPower
Hi Jean,
We appreciate you taking the time to share your positive experience. We're thrilled to hear that Chloe provided such excellent service and that you were pleased with the recent changes to our customer service team. We strive to provide our customers with a positive experience and are glad that Chloe was able to make a difference for you and your grandmother.
Kind regards,
Cassie