The Worst Customer Service
I ordered the Zoe test kit a while ago and my email clearly states that my membership would be activated once I completed my test. I tried to start my test the other day wasn't able to log onto the app. I contacted the help desk who informed me that my membership had been cancelled and I couldn't do the test I had paid for without spending more money. I have asked them several times how something I never activated could be cancelled and they have just stopped responding.
Now I've spent £299 on nothing and can't get a response from Zoe
Reply from ZOE
Hi there,
Thank you for sharing your feedback with us on Trustpilot. We are truly sorry to hear you've had a disappointing experience with ZOE, and to hear you haven't received a response from us. This falls far short of the service we strive to provide, and we'd like to ensure your concerns are addressed without further delay.
We've requested some additional information from you via Trustpilot today to help us locate your ZOE account information. Once we have your details, we'll be reaching out to you to offer assistance and ensure your concerns are resolved.
Thank you for bringing this to our attention, and we are committed to putting things right.
Kindest regards,
Kourtney
UPDATE 14/05:
Hi there,
I hope this message finds you well. We just wanted to reach out to you and thank you for providing the additional information we requested. We have since been able to locate your ZOE account.
Our Voice of the Customer team is currently reviewing your information, and we'll be in touch with you via email very soon to ensure you're receiving assistance.
Thank you so much for your patience, and we truly hope we're able to address your concerns.
Kindest regards,
Kourtney