Book damaged - no response from AB
Book arrived damaged - insufficient packaging meant corner broken and dust sheet torn - so unable to give as present. Sent images to Awesome but absolutely no response - so much for customer service. First time of using and wouldn't use again based on this experience.
Update: AB reached out eventually and whilst refusing to acknowledge book was poorly packed, offered partial refund and discount on next order.
Reply from Awesome Books
Dear Susanna ,
We sincerely apologize for the experience you’ve had with your order. This is not the level of service we aim to provide, and we truly regret any frustration this has caused.
We have reached out to you via email with further details regarding your order and a resolution. Please check your inbox and reply at your earliest convenience—we are waiting for your response and are here to assist you.
Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
Sincerely,
The AwesomeBooks Team