No response to data privacy questions 😳🧐
I reached out to Sequence weeks ago for clarification on their privacy policy, to their head of customer service vial LinkedIn, while he was friendly and promised help, understood why I was asking about privacy, ultimately no one at Sequence got back to me.
—Though the CEO did check out my LinkedIn profile, suggesting that my question was flagged to the c-suite.
Nobody responded about how (besides in service delivery) all one’s financial data is used or shared. I nudged the customer service lead again, he apologized for the delay, but still...nothing.
For companies that value security, this is a concerning signal, that Sequence can’t clearly articulate their privacy policy.
Reply from Sequence
Hi Generalist,
Gilad here, CEO of Sequence.
Thank you for flagging this; the delay is on me, and I’m sorry you had to chase us for an answer.
How your data is handled
We never sell or rent your personal or financial information.
Because Sequence operates through Thread Bank—our federally‑insured banking partner regulated by the FDIC—we share only the minimum data needed for identity verification, account opening, and moving your money. Thread is contractually bound to keep this information confidential and use it solely for those regulated services.
Outside of that regulated relationship with Thread, we do not share your personal data with anyone else.
You can read every detail in our Privacy Policy here: https://app.getsequence.io/api/documents/privacy_policy - it’s also available in the footer of our website.
If there’s anything else you’d like to know, please email us at hello@getsequence.io and the team will reply right away.
Thanks again for holding us to a high standard and helping us improve.
— Gilad