Hi Devon,
Thank you for your feedback. We’re sorry to hear about the issue with your cover. As stated in our warranty policy, warranty service requires the presentation of specific documentation, including a copy of the original bill of sale, the warranty certificate, and photos clearly showing the claimed defect. While we do maintain records of purchases, the warranty process is standardized to ensure clarity and consistency for all customers.

We’d be happy to assist you through the warranty claim process. Please refer to the instructions on our website for submitting your documentation and photos. If you have any questions or need help locating your warranty paperwork, our customer service team is here to help.

We appreciate your business and hope to resolve this matter to your satisfaction.