Great customer service
Great customer service. Initially responded to by AI but a rep intercepted it and went to lengths to get a full response to my query. Now a proud owner of an Ilse Jacobsen jacket.
March 19, 2025
Unprompted review
Reply from ILSE JACOBSEN HORNBÆK
Dear Samantha.
Thank you so much for the 5 stars and for taking the time to write about your experience when contacting our Customer Care team.
It makes us incredibly happy that you had exactly the experience we strive to give all customers every day - the best service!
I hope you will be happy with your jacket:)
Kind regards
Customer Care
Iben