Mixed experience for me.

Ordered a road bike in June 2024. My bike arrived fast but scratched. Was offered a fair resolution. Podium points are a perk. Bike has performed well.

Now in the market to upgrade. Because of the way Pedalon handled my first purchase it made sense that I consider them again. My initial inquiry was met with enthusiasm and advice. I since replied;

''Hello, after some research I'm now leaning toward the Defy with Di2, and preferably some slightly deeper carbon wheels. The Advanced 0 is ticking boxes. I don’t really like bright colours though. My Domane is matte black and I really like the darker colour. I’d prefer something dark / more mute if possible (black/grey), preferably gloss instead of matte this time. Do you offer any opportunity to try bikes at your store? I’ve had a look at the Defy geometry and a Large is very similar to my 58cm Domane. That said, I would be curious to try an M/L''

This time the response was from a different person. They got my name wrong and offered no guidance on inventory, nor did they bother to provide me with any advice or recommendations for suitable alternatives;

''If the roads are dry and you are willing to sign our terms and conditions, you’re welcome to test ride bikes. Can’t do anything about the colour of Defy though''

Most inviting!

The bike I expressed interest in is available in various builds and colours, the majority of which are muted gloss finishes. That said, Giant has quite a confusing model lineup.

Pedalon don't appear to have the want or need to deal with repeat custom however, which is fair enough. But bikes are expensive and rapport goes a long way.

I’ve since discovered that I can purchase the bike direct from Giant at the same price, and with free returns.