Terrible
Awful customer service when I was the victim of what was clearly a scam. Long term customer of Monzo and my appeal was rejected quickly and without any further discussion. Have now closed account.
April 1, 2025
Unprompted review
Reply from Monzo
Hi JS 👋 We're sorry to hear that you're unhappy with the service you received.
If you'd like to raise a complaint about this experience, please email our team at complaints@monzo.com. They'll review this in full to provide you with our response.
You can also find out more about raising a complaint here: https://monzo.com/help/legal-stuff/make-complaint-web/