terrible terrible terrible
I am baffled by the variance in reviews for Dusk. Some people have a great experience, and others, like me, have had a dismal experience. I note that their responses on this platform to poor reviews is a template reply about how they have grown rapidly and are battling with logistics etc etc. Why would you grow your business without getting the basics right when there are so many companies who get it right? I have now requested to cancel my order but there is no one to speak to to confirm that this has been received and you end up in a circle of doom using their hopeless "contact us" form on their website. I don't understand how some customers have actually managed to speak to someone as there is no phone number or call centre. I would NEVER order from this company again.
Reply from DUSK.com
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and that we’ve fallen short of the service we strive for.
This past year, we’ve grown rapidly, with our teams working hard to bring you more products than ever before. As part of this growth, we expanded into a second warehouse a couple of months ago to improve stock availability and dispatch times.
Unfortunately, the transition didn’t go as smoothly as we’d hoped, and unexpected shipping delays have added to the challenges, resulting in a backlog and dispatch delays for some orders.
This has resulted in a higher volume of contact than usual, which is why our response times are currently longer than they should be. We want to assure you that we are working through all customer enquiries and will get back to all customers by email as soon as possible.
Resolving your query is important to us. We kindly ask for your patience, and a member of our team will be in touch with you shortly.
Many thanks,
DUSK Resolution Team x