Non-Existent Customer Care
I have ordered bed linen from Dusk in the past and had no problem and I have really liked their product. However, ordering furniture is a different matter. I had a delivery slot booked and on the day of delivery, the delivery company (BSJ) called to say an item was missing and they wouldn't be delivering after all. There is no phone number to call anyone at Dusk and they take days to reply to messages sent on their "contact us" form. I have no update on when the furniture will be delivered and have even had an email asking me to review the furniture as though it has been delivered. So, I would NOT recommend this company.
Reply from DUSK.com
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and that we’ve fallen short of the service we strive for.
This past year, we’ve grown rapidly, with our teams working hard to bring you more products than ever before. As part of this growth, we expanded into a second warehouse a couple of months ago to improve stock availability and dispatch times.
Unfortunately, the transition didn’t go as smoothly as we’d hoped, and unexpected shipping delays have added to the challenges, resulting in a backlog and dispatch delays for some orders.
This has resulted in a higher volume of contact than usual, which is why our response times are currently longer than they should be. We want to assure you that we are working through all customer enquiries and will get back to all customers by email as soon as possible.
Resolving your query is important to us. We kindly ask for your patience, and a member of our team will be in touch with you shortly.
Many thanks,
DUSK Resolution Team x