Horror
Horror! Horror! Disaster! My first deposit was credited to my account after 2 hours, with a 2 hour live support fight! The next 1 hour bonus crediting 200% also took 1 hour with a live support fight! When my bonus reached 70 percent turnover, they deleted it from my account while I was playing!! They were afraid I would spin it! Even after 70% turnover the games RNG dropped to 0%! Live support could not explain why the bonus was deleted! The 200 free spins after the first deposit are divided into 10 days, 20 each day! You have to write to live support every day to credit the 20 spins, this takes half an hour of course because they don't understand what you are demanding!!!! Disaster! One of the worst I have ever encountered!
Reply from Magius
Dear Anton,
Thank you for sharing your experience. We're truly sorry to hear that your time with Magius has been this frustrating. Delays with deposits, bonuses, and especially a lack of clear communication from live support are not things we take lightly, and it's clear we’ve fallen short here.
Your feedback is being taken seriously—we’ll be reviewing what happened with your bonus and the free spins process to ensure improvements are made. No one should feel like they have to “fight” for basic services, and we’re committed to making this right for you and for others going forward.
Kind regards,
Magius Team