Thank you for your feedback. We're glad to hear that your heater arrived as expected. However, we're very sorry to learn about your experience with the delivery. We use a third-party courier, Parcelforce, for appliance deliveries, and we expect them to uphold the highest standards of service.

We take such concerns seriously and will raise this matter with Parcelforce to ensure better service in the future. Please accept our apologies for any inconvenience caused. If you have any further concerns or need assistance, feel free to contact our team—we're here to help.