Hi,

Trustpilot does not allow businesses to pay to remove bad reviews. Paying for Trustpilot's services does not give businesses an advantage in hiding negative feedback, and you can read more about this in our Help Center here: https://help.trustpilot.com/s/article/Can-businesses-pay-to-remove-bad-reviews?language=en_US.

Thanks,
The Trustpilot Team