I have an issue with the carbon fork on my 6 month old Domane.

After an in-person assessment @ Trek Bicester on 1/3/25, Stuart Taylor (Store Manager) offered relatively little in way of explanation for what might have gone wrong, but suggested we file a warranty claim for a new fork.

Stuart assured me that he would file the claim that day (1/3/25), and would likely receive confirmation from Trek by the 3/3/25 or 4/3/25. With the new fork being delivered by the end of the week (7/3/25).

It is now 11/3/25, 10 days later, and I have received no form of communication from Trek pertaining to the status of my warranty claim.

I emailed Stuart Taylor on 10/3/25 asking for an update. I've been ignored.

The fork is a critical component of a bike, and a failure would be catastrophic. As a result, whilst I wait for Trek to process my warranty claim I cannot ride my bike. I paid a lot of money for a bike that I cannot use, and I have no idea when it will be remedied.

I am slowly loosing faith in the brand. A manufacturing defect on such a critical component is alarming, and I dread to think what might have happened had I not noticed it.

On top of this, Treks communication has been very poor. Online chat were asinine and offered no insight or advice besides contacting my local Trek store. My local Trek store have offered no explanation as to what might have happened, ignoring my email and failing to communicate or update me on the progress of my claim.

I was also slightly perturbed by how Stuart handled my bike when he inspected it, at one point very demonstrably throwing the thru axle back into the fork after removing the front wheel, chipping the paint in the process.

I am now in the process of seeking legal advice on how best to move this forward, whilst considering alternative brands so I can get riding again. If the issue with my Domane is ever fixed I will most likely sell it. A very expensive regret.

I would not recommend Trek.