Having purchased an Eufy E340 Video Doorbell in April '24, this unit become faulty last month in that the top LED light failed to operate in the "Cool" setting.

Whilst it was a bit tedious, but understandable, I had to go through several fault elimination processes as instructed by Eufy technical in a bid to rectify the problem/identify if this was a software or hardware issue. Unfortunately, the fault remained, pointing towards an hardware issue.

At this stage, Eufy confirmed that they would issue a replacement unit without delay - they did not request for the old unit back and ask me to dispose it responsibly.

During the whole process, Eufy were quick to respond to each communication and were very informative. They even sent a follow-up email a week or so after receiving the replacement unit to ensure all was okay. Well done Eufy for being a customer caring company!