I submitted a return via DPD on 27/2. DPD confirmed delivery of my return at 16:27 on 28/2.

I received no form of confirmation from Sebago that my return has been received and my refund is being processed.

I subsequently emailed Sebago and received the following reply;

'please allow approximately 2-3 weeks for processing'

I emailed Sebago on a further 2 occasions and received no reply. They have been unable to confirm if they had received my return or not.

Distance Selling Regulations permit retailers 14 days from the date that they received the returned goods to process a refund.

In preparation, I have raised a case with Trading Standards, I am awaiting the results of a Lost Parcel Investigation via DPD, to evidence that Sebago have received my return and are refusing to acknowledge so, and my solicitor has prepared a Letter Of Intent for small claims pending Sebago's failure to adhere to Distance Selling Regulations by 14/3/25.

I would strongly advise that you avoid shopping with Sebago. In the event that you need to action a return you will be left in limbo and out of pocket for up to 3 weeks, unsure if your return has been received and without your refund.

Sebago should looks closely at how they handle returns in the UK, both in terms of how they communicate with their customers and the time frame with which they are required to provide a resolution, as dictated by law.