Absolutely disappointed with this company's customer service. While their products might be good, their business practices are unacceptable. I've placed five orders with them - that is, four chances to improve after the first order (in which I had the same problems) - and my recent orders (#42349 and #42357) from February 13th and 15th are still "unfulfilled" after 7 business days with zero communication.

Their website falsely claims "We process orders within 1-2 business days + 3-10 day shipping time" - complete fiction! No tracking information, no shipping notifications, nothing. To make matters worse, my support requests (last sent 5 days ago) has been completely ignored, despite their empty promise to "reply to emails within 24 hours, in high season it might take up to 36 hours."

I understand small businesses face challenges, but there's no excuse for this level of disrespect toward customers. They take your money quickly enough but then leave you completely in the dark. The complete lack of transparency and communication is inexcusable.

Save yourself the frustration and shop elsewhere. A company that treats customers with such disregard doesn't deserve your business, regardless of product quality.

Update of March 4. Still no response. I have opened a dispute on PayPal. I'm curious to hear which of these reasons I'll receive this time for not getting any communication.
The previous ones for my orders were:
- the COVID
- supply shortages
- partner mistakes in labelling
- the Ucrainian conflict
- relocation of both warehouse and offices
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Update for March 5th, the saga continues!
After opening a PayPal dispute to get a refund, guess who showed up? Someone apologizing and claiming that:

1 - There have been problems because they are "moving the warehouse" (really, as if this hasn't been happening since 2021 until now?)
2 - NEW ENTRY! There have been "problems with payments" (which is absolutely false, I paid correctly) and they will change the payment method because PayPal is not reliable. Certainly. So, those who buy won't even be able to get a refund as PayPal fortunately provides...