Well, made a booking ok. Wanted to double the party size as we have more people coming. No way. The online tool allows me to put the names of all the guests, but add more and spend more money? No way. The message system is ignored, so I called. Got one of the worst chatbots I have experienced and I do it for a living. Tried to be a person, so was confused and when I treated it like a bot, it understood nothing. When it did understand, it transferred me to the pub that said they couldn't hear me and then hung up. Tried to cancel online and that failed. The pub in Crowthorne is fine if you go in, but customer service outside of the actual venue is hideous and needs to be reconsidered from the ground up.