Terrible Customer Service
I purchased leggings because I like the sustainability of the product. However, they did not fit and were too big/long do I wanted to return. I emailed the company 3 times in a week or so and did their chat once and have had no response . I copied their email directly from their page, so there shouldn’t be a problem there. I guess it’s a way for them to keep your money and force customers to be stuck with a product that doesn’t work.
Reply from Tripulse
Hi Danielle, we are very sorry to hear about your experience. We can indeed not find any email with your name that arrived in our customer support email inbox and elsewhere. Please make sure to send it to support@tripulse.co (note - not .com), alternatively to care@tripulse.co. Usually all our emails do get through, so perhaps there was a typo? You can also call us during our office hours which we share on our contact page here https://tripulse.co/pages/contact-us . Please send us your email soonest and if you don't hear back from us within 24 hours, please call us. Of course we can then help you return your leggings. Thank you.