Update - received a reply to my complaint email, and they were going to arrange a technician to call! Yeah right, to little to late, what utter incompetence
I am using a qualified original watchmaker to repair, as any trust here ‘gone south’ NOT THE ROTARY COMPANY OF OLD 😩

Emailed to identify if they could provide price for my rotary elite as the date wheel skips date, they responded by advising if i provide a contact number a technician will call me, i confirmed when i would be available which was after 11am same day and 2 DAYS LATER NO CALL 🤷😩

So will now find a local watch retailer and would NOT RECOMMEND THE SERVICE DEPARTMENT at all