Amazon Kindle -

I’ve have owned a Kindle for nearly 20 years, and been with Amazon even longer.
Amazon from next week are removing the ability to download purchased books to a computer hard drive, the only place they can be stored is on a kindle device or mobile kindle app where they are encrypted with a DRM. This effectively removes physical ownership of the book file unless you have a kindle device, despite ‘buying’ them from Amazon for years. Downloading has also been set so it has to be done for each individual book, no bulk downloads any more. So for a kindle library of over 1000 books it’s very time consuming.
I recently purchased a new Paperwhite Signature which bricked after a week, customer services would only supply a refurbished second hand device which when delivered had a scratched case and faulty firmware. After hours of calls trying to communicate with staff who’s first language was not English was very frustrating.Appalling customer service. All access is via the BOT, that eventually gets a call to you after navigating endless menus.
The final straw is Amazon CEOs open support of Trump and his cronies and their policies towards Europe and Ukraine. I may be one customer but having looked at Kobos offering, ethics, customer support ratings and ability to use a library I will be moving across and closing my account, I don’t think, judging by other media reports I will be the last.
Kindle is no longer what it was, nor is the wider Amazon eco system.