Repeatedly Defective Product - Very Disappointed
I bought the "vidaXL magnetic whiteboard 110x60 cm steel white" for 67 EUR, and I received a defective product. The whiteboard was bent, with a noticeable curve along its frame. I returned the product and received another one with the same defect. I'm really disappointed. I don't think I will ever return.
Reply from vidaXL
Hello!
Thank you for sharing your experience with us. I am so sorry to hear that your whiteboard arrived damaged and our solution did not lead to a satisfactory outcome. That is not the kind of experience we want to provide our customers. Therefore, I will contact you shortly to resolve this matter to your satisfaction.
Thank you for giving us a second chance to restore your faith in our service and products.
Update: Unfortunately, we have not received a response from you. Please contact us at feedback@vidaxl.dk. Please indicate in the subject of your email that you are contacting us regarding the feedback you provided on Trustpilot.
Have a wonderful weekend.
Kind Regards,
Maria, vidaXL.