I bought a black spa cover from these folks last year. When it arrived, it was a good looking spa cover with the exception of a massive white label that was stitched in one of the seams. Clearly an eyesore, I cut it off as most people would. About two months later I found a piece of the cover in the bottom of my spa. The cover was falling apart. I immediately contacted MySpaCover with pictures of the issue. Via email it took quite some time for Rose in customer service to get back with me and she told me there was nothing they could do because I removed the tag. I maintain that it's a strategic plan on their part. They know the vast majority of people will think the label is insanely large and ugly and will remove it. At that point, all they need to do is refuse any warranty because the tag was removed.

After I shared with Rose my belief of this tactic, she said she would "talk to the management". She responded about a week later to say for the cost to me of $205 they would repair it (replace the skin) if I shipped it to them (not cheap). My response was...

"So, let me see if I understand your offer. You want me to do the work of shipping the cover to you and be without a cover on my spa for maybe weeks while you put a new "skin" on it at your own pace? All for the low price to me of $205?"

I added a few choice words for her management as well and, after another week, Rose responded that management is now offering a "one time courtesy" to skin it for free. I still have to ship it and be without a cover with winter coming on so I responded with what I thought was a compromise...

"As I said before, with winter coming on, I cannot be without a spa cover for an undetermined amount of time. The only way this will ever be right for me is if you reimburse me the cost of the skin replacement."

$205 is a third of what I paid for it, so I thought it was a pretty good compromise. I'd still have a cover on my spa for the winter, wouldn't have to pay a fortune to ship it to them and they wouldn't have to deal with the cover. Additionally, the cover is falling apart so there's no way of knowing how long it will last or how soon I'll have to replace it with a new cover. Reimbursing me $205 seemed fair if I have to buy a new one years sooner than I normally would have to with a quality cover. It's also exactly the same as the cost they would incur to repair it. Everyone is happy and no hassle for either party. I sent this proposal to Rose on October 31, 2024. Crickets from Rose/MySpaCover since. Hence, this review.