Dear Anna,

Thank you for your review. We are sorry to hear that you had a negative experience with Sapph in the past.

We would like to inform you that the Sapph brand has recently come under new ownership and management. Your order was placed with the previous owner of the brand, UltraCool BV. We understand the frustration caused by unfulfilled agreements in the past and the lack of communication about this.

Although this situation was handled by UltraCool and not by us, we would like to accommodate you as best we can. We would be happy to look into whether you are eligible for this.

Please contact our new customer service team at support@sapph.com, we are happy to help.

Kind regards, Tanja
Sapph Customer Support