Hi, John

Thank you for your feedback regarding your account.
I understand how frustrating it can be .
As we couldn't locate your account, we contacted you separately to request more information and details.
Looking forward to hearing from you. If there's anything else you'd like to share or if you have any additional questions, feel free to contact our Customer Support Team, we're here to assist you 24/7 in any way we can.

Thank you for your patience and understanding.

Best regards,
Spree Customer Service Team