Review of Thomann Music


Rated 1 out of 5 stars

Footswitch lost, claimed I didn't send it.

Sent an amp for a repair along with its footswitch and power cable. Amp was fixed but they didn't send the footswitch and cable back to me claiming that I didn't send them. Sadly I had no proof (picture) of sending the stuff. They said they can't do anything so now I'm left with an amp without a footswitch. They simply lost my stuff and then claimed I didn't send them.

January 14, 2025
Unprompted review

Reply from Thomann Music

Hello Andreas,
Thank you for your feedback. We’re very sorry to hear about this issue.
We kindly ask you to email us at reviews@thomann.de with the details of your order, and we will check this for you.
Your Thomann Customer Care Team.