Beware. Appalling customer service.
I posted a review on Trustpilot on 1 September 2024 stating I had not had a refund for a pair of jeans which I had returned (and the company had received). I had ordered these on 8th August. After many fruitless calls to the company, I contacted Barclaycard and raised a dispute which has now been settled via the credit card company. I have never had such disgraceful service from a company, having been told many times the refund would soon be arranged, or that the case was with accounts. I will never use Madeleine again.
Reply from MADELEINE
Dear Jean Robinson,
Thank you for sharing your experience and for providing further details on Trustpilot, which allowed us to review your case.
We sincerely apologise for the delay in processing your refund and understand how frustrating this must have been. The refund has been issued and should have already reached your account. If you haven’t received it yet, we kindly recommend checking with your bank and letting us know if there are any issues.
Once again, we’re sorry for the inconvenience caused and appreciate your patience.
Best regards,
Your MADELEINE Team