I ordered on the site, a week later I still had no tracking, the only said it couldn't even find my order. Talked to CS rep and he said it was mailed the day before and he gave me the tracking info. That was great, but I never even received an email about it shipping, even after the 48 hour she told me it would be before I could get one. It shipped 6 days after I purchased, that was a bit long, the system couldn't find my order to give me an update and never got an email when it was shipped... But at least when I spoke to them they could provide me one, but what a hassle! Idk if I'll order from them again. I did get the product, but it makes me weary that their system is so unreliable!