I had problem with cancellation. When my account was active I could not load cancellation screen. It was blank. I have screenshots and videos. So, I could not cancel it, though emailed Lifelock's support team with no answer. Annual charge came, I chargeback it, but they fought it and kept money. Horrible experience cancelling service. I hope with a new policy of cancellation with 1 click people won't suffer from such horrific customer experience.