Is 1/2 star available
Disappointing Experience – Highly Frustrated with Service and Lack of Support
Sadly, my experience since my November 2024 review has been a catastrophe. I was looking forward to an excellent outcome but boy was I wrong.
I’m extremely disappointed with my experience and feel like I’ve wasted both my time and money. Here's a breakdown of the issues:
Unclear Medication Package: After ordering my medication, came from an unidentified pharmacy, my only knowledge was other than that they were new to IVIM. I received the vials, syringes, and alcohol wipes—but no clear instructions on dosage, origin, or expiration dates. This left me feeling uneasy and uncertain about how to proceed. I immediately tried to contact customer service, but that’s where the real frustration began.
Customer Service Nightmare: Phone calls put me in endless hold loops, and chat support was unhelpful. I did manage to speak with one representative who told me the dosage, but they didn’t address any of my other concerns. I also couldn’t join the group chats, even after multiple RSVPs. I kept getting a message saying I needed an invitation, but no one ever followed up with that.
Appointment Confusion: Weeks later I had an appointment scheduled, but there was a time zone issue that wasn’t clear when scheduling. There’s no centralized place to check appointment and there was no follow-up to reschedule or offer clarity.
Final Thoughts: I’m trusting a company with my health and paying a significant amount of money for it, yet I feel completely in the dark about the medication I’m injecting into my body. I’m dissatisfied with how my concerns have been handled, and continue to feel unsupported. As of January 2025 I am still without resolution. This experience has been frustrating and, quite frankly, unacceptable.
Reply from Ivím Health
Lori,
As a company of integrity, Ivim Health prides itself on a superior rating among the community – currently sustaining an Excellent rating on Trustpilot with a sample of over 20,000 reviews. That only happens because we do the right thing. In this case, we do the right thing by not sharing any details of this individual’s interactions with us, even if to defend our reputation. Why? We respect the privacy of all of our members, past and present. Trust is imperative to our success.
We do feel it is important that we acknowledge that our superior rating would not be possible without the dedicated teams of professionals we employ as healthcare providers and our Patient Experience Team. These teams promptly respond to each request they receive from Ivim Health members. And like all companies that pride themselves on a positive reputation in the community, we do not take that reputation for granted. Ivim Health continually strives to improve on our performance, including when we receive concerns from our members. We keep appropriate records and conduct regular training to our team members to improve on our methods. In doing so, we continue to provide the best customer service in the industry.
We welcome all Ivim Health members to contact our Patient Experience Team with their questions or concerns, and will continue to do so. We will also continue to fulfill our mission to serving the members we have. We are very grateful to have each and every one of our Ivim Health members. While we wish this individual’s perceived experience with us were different, we wish them the best of success in their health and wellness journey.