I own a property that operates as a HMO with 14 rooms and residents. The internet has been down since Friday, 3rd January 2025. I reported the issue, and the earliest available repair date was Tuesday 7rd January . Their engineer, Mike, visited the property and, after some work, assured me that the problem was resolved and the internet would be reconnected soon and he drove away . However, this didn’t happen, and the internet remained down.

I followed up with Mike via message, but he replied suggesting I contact the provider instead. After waiting another day, a new appointment was scheduled for Wednesday, 8th January 2025, between 1 PM and 6 PM. Unfortunately, no one showed up, and there was no communication from them. When I reached out, I received only this reply :

((( Our engineer won't need to attend your property. If you have any other queries, please contact your Service Provider directly))).

I am deeply disappointed with the service provided by a company of this size, especially given the significant fees they charge their customers.

Can someone contact me to resolve the matter???