Hi Euan.

Thanks for taking the time to give us some feedback.

We’re sorry to hear about the disappointment caused. This was really
disappointing to hear, and we’d love the opportunity to discuss this further.

I’ve gone ahead and dropped you a message via email with a subject line of ‘Your
Recent Trustpilot Review’. 

If you can reply to this our team would love to get to the bottom of this issue
and help you further. 

The situation you’ve described is not the type of service to expect when
shopping at Flannels.

Kind Regards
Amber 
Customer Service Advisor