Hi Peter,

Thank you for your feedback. We deeply apologise for the delay in shipping your order and for any frustration caused during this busy period. We understand how important timely delivery is and will investigate this issue with our courier to ensure improvements are made.

We’d also like to assure you that our products are designed in the UK to meet the highest quality standards, and while some manufacturing may take place overseas to ensure affordability, we maintain strict oversight to deliver exceptional products to our customers.

Regarding communication, it seems our email responses didn’t reach you due to restrictions from your service provider. To ensure a smoother experience, we encourage you to contact us directly via WhatsApp using the following link: https://api.whatsapp.com/send/?phone=447481337432&text&type=phone_number&app_absent=0.

Our team will be happy to assist you there promptly.

We sincerely regret any inconvenience caused and appreciate your understanding as we work to improve our service.

Kind regards,
Alex from the Kudd.ly Team