I love everything. But you should not punish someone for having to cancel a transfer. Especially a longstanding customer. It can happen from time to time.
January 2, 2025
Reply from Wise
Hello A Tabatabai,
We appreciate your feedback as a longstanding and loyal Wise customer. And we're glad you're enjoying everything. Rest assured, we strive to do our utmost to provide you with the most accurate, reliable and secure services. We do not want to penalize you or do anything similar.
If you cancel the transfer while the funds are in Wise, we will process the refund and send you the funds within the basic timeframe depending on your payment method. Find more about cancellation and refund process: https://wi.se/canceltransfer / https://wi.se/refunddeliveryestimate
To help you, we would like to understand your case. Get in touch us via email/call: https://wi.se/help (click "Trouble logging in? and follow the steps) or on social media: X, Facebook, or Instagram.