Review of FIRST4MAGNETS


Rated 1 out of 5 stars

Nose dived from the top to the bottom of the...

My previous review gave this company 5 stars, but I am disgusted by their dishonesty, hence writing another review and giving them 1 star.
I purchased two separate items on 27/12/24. For the first one, I opted for the standard delivery, and for the second one, I paid extra for ( Royal Mail Express, as they called it). I received two emails at around one pm the same day (Friday) saying they had dispatched the items, but not so according to the Royal Mail, its tracking states that First4Magnets told them that they had dispatched the items at 2 pm on Saturday! Whether I get the items I purchased or not remains to be seen, but, in my opinion, dishonesty is as good as con.

Replying to First4Manets’ comments:
Although I appreciate their sympathetic response, the fact remains that today on 2nd January 2025, the Royal Mail tracking is still reporting “we are expecting it”! It is no good to say we have no control over it since Royal Mail is your chosen default courier, and you didn’t say -at the time of purchase-if you order “we have no control over it” which sounds as pathetic as it is.

December 27, 2024
Unprompted review

Reply from FIRST4MAGNETS

Hi Nejad,

Firstly, thank you for taking time to leave us a review, we appreciate any feedback and are always looking for ways to improve. We are sorry the magnets you ordered did not arrive by the intended timeframe. We have confirmation that both orders were ready for dispatch on the 27th by us, and were intended to be collected by Royal Mail later that day, so marked as so. However, due to a no show on the couriers end, this pick up did not happen. Unfortunately we have little control of couriers and how their errors effect customers orders.
We completely understand the frustration and appreciate there was a lack of communication from our end, so please be assured a member of our team will be in touch with you to resolve this issue. If you would prefer to reach out to us directly, don't hesitate to contact us via email at sales@magnetexpert.com or our free phone line on 0800 488 0288 (*there is no charge to call our team)

Thanks again,
Aine O'Hare
Content Manager
FIRST4MAGNETS

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