Don't.bother with recycling, they don't care.
We paid for a.fridge freezer to be delivered and our old one to be recycled and also packaging taken away.
A very surly delivery driver turned up with his younger help.
He was rude about our choice of appliance and its colour and then refused to take our old appliance saying it wasn't the same size.
This left us with our old appliance in the middle of our kitchen for Xmas day!
I called customer services which took 2 hours. When I got through eventually they arranged a pick up of the old appliance today.
Between 6 and 8. We then get a message cancelling the collection after getting up at 5am to wait for them.
This is an awful service which has caused considerable inconvenience for us.
We thought we'd give a smaller company a go but cannot recommend them and feel very let down.
Reply from Marks Electrical
Good morning Jane Gregg,
Thank you for taking the time to review your experience.
We are very sorry to hear that you are not satisfied with the service you have received. We understand that this situation has caused you considerable inconvenience, and we sincerely apologize for the negative experience you had with our delivery driver. We are committed to providing our customers with a positive and professional experience, and we are disappointed to hear that this was not the case in your situation.
We appreciate you bringing this to our attention, and we will use your feedback to improve our services.
Kind Regards
Marks Electrical