On the 11th December I purchased a…
On the 11th December I purchased a smart watch for my wife for Christmas..it is now xmas day and I have received nothing from dealmonday...I would avoid doing business with this company because I've been totally ignored trying to find my item to the point now where they've bocked all my emails..I've got a tracking number which has not moved in 12 days still says in hub...now I need to track my money dwn £169..and report this company to an ombudsman..for deal Monday as been a knightmare to do business with!!!
Reply from Dealmonday
Dear Customer,
We are deeply sorry for the frustration and inconvenience you've experienced with your order. We sincerely apologize for the delayed response and any confusion regarding the status of your shipment. We understand how important it is to receive timely updates, especially during the holiday season, and we truly regret that we have let you down.
Please know that we take customer concerns very seriously, and we would like to assist you in resolving this matter as quickly as possible. If you could kindly reach out to our customer service team, we will prioritize your case and work with you to track down the package and ensure a resolution.
At DealMonday, we strive to provide excellent service and we are constantly working to improve. Your feedback is invaluable, and we are committed to addressing any issues you may have encountered.
Once again, we apologize for the inconvenience, and we hope to have the opportunity to make this right.
Best regards,
Dealmonday UK