I bought a car, Volvo XC60 and collected it on the 4th sept, 2024, I am yet to receive my V5 vehicle log book. It is now 23rd Dec 2024. Apparently it was sent to the wrong address. How, who knows. After several phone calls to the branch and Volvo UK and given the promise that this would be sorted. To date after more phone calls, to find out today, 23rd December 2024 that absolutely nothing has been done about this issue from anyone. I am now looking at the prospect of have to pay and sort this out myself. Eventually the branch sales manager stepped in and the matter was sorted within a week. On a positive, the car is amazing and will definitely buy again.