Incredibly deceptive Black Friday/Cyber Monday return policy. I read their policy before purchasing $400 worth of pajamas, but the language is confusing (the average customer cannot delineate between "sales" and "coupons") and hard to find (please remove the drop down menus for each section and create one big paragraph). Instead of being able to get a full refund for the items I want to return, I'm forced to get store credit.

Before this experience I was a huge fan of Piyama, as I had received a pajama set when I was a bridesmaid and really liked it. I was hesitant to order from an Australian brand because I've had bad return experiences in the past (looking at you, Shona Joy) but Piyama had a website banner that said "We have launched a US Warehouse – Faster & Cheaper Shipping + Returns." I mistakenly thought that this would make my experience better.

Piyama – Your return policy (or lack thereof) has hugely impacted my satisfaction and confidence in your brand. U.S. customers want low-risk shopping experiences on Black Friday, but protecting net revenue at the expense of customer loyalty does not encourage us to continue buying from you.

I will begrudgingly use my remaining store credit, but won't be purchasing from Piyama again in the future.