Hello,

Thank you for your review - we appreciate all feedback as we are constantly trying to improve our service for our customers.

We are very sorry that your emails to us were not received, as we would never want a customer's concerns or issues to go unheard. We have reached out to you from our support email address (support@petspurest.com) to resolve this, and we look forward to hopefully hearing back from you soon.

We genuinely want all customers to have a great experience with us, and if something goes wrong we would deeply appreciate the chance to correct it and leave our customers feeling contented.

We look forward to sorting this for you.

Warmest regards,
Megan