4 month wait and not even a sorry
I purchased a row machine and a SS3 multi gym. The items are OK but the weight times and lack of srlervuce. Do yourself a favour and use another brand. There customer service is absolute rubbish. If you like spending near 2000 dollars and waiting almost half a year for your products to arrive. Woth not even a sorry or thank you this place is for you. Other wise stear clear
Reply from Lifespan Fitness
Hello Andrew,
We appreciate the feedback and sorry to hear about this experience. Normally, for orders that are out of stock, we would notify customers immediately of its status and when we the estimated availability would be. In the event that the availability of the item gets further delayed, we will provide additional updates and will review for compensation upon request. Happy to check on this further for you if you can respond to the message we sent.