Review of Lookfantastic


Rated 1 out of 5 stars

Christmas Shoppers Beware

Nearly 2 weeks since placing an order for over £160 and still waiting for confirmation that the order has been dispatched. There’s no way to contact LF other than using a chat bot that puts you in a queue that’s never answered. Messaging through instagram is painful & you merely get platitudes, hearts & kisses but no resolution. Even posting here seems to make no difference. I can’t get the goods I ordered because LF have lost the order but they refuse to cancel and refund me. This is beyond poor and it’s not even in the height of the Christmas rush so things will only get worse.

November 19, 2024
Unprompted review

Reply from Lookfantastic

Hi,

Thank you for taking the time to leave your review.

We are sorry to hear your recent experience with us hasn't been positive.

At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?

We look forward to getting this resolved.

Kind Regards,

Stephen