Find a different brand
I wanted a couple of moisture wicking, quick dry golf/tennis tops. I found Acegolfs through a web search.
I should have been a more careful consumer. I thought it odd there was no "about us" or location on the website. I placed the order on 10/26/2024. The refund came through 11/13/2024.
I did order 2 tops. I am a consistent size. The tops were huge in the shoulders and tight in the hips. They did not fit. The fabric was neither silky nor lightweight. I did not find the colors as pictured.
Thus began a string of emails to return the shirts. I contacted the company within 2 hours of delivery. The process to return was lengthly and cumbersome. The email exchange involved more than 7 emails. Photographs needed to be sent. When the return was approved I took the package to USPS and the clerk said, "Oh, these are from China-at least they are using a drop box in Portland for returns."
Nowhere on the website could I find anything about this "California design" being a shop in China.
Most manufacturing is occurring out of the US, but most places are upfront about it.
I have been contacted by Acegolfs concerning my experience. I stand by my review.
Reply from Acegolfs
I'm sorry to hear about your negative experience with us.
We have "About Us" and "Contact Us" on our website home page, you might not notice it.
We are a Singapore company with a design team based in California, United States, and manufacturing facilities in Asia.
We apologize for the size and color issue. Please kindly note that our suppliers are based in multiple countries, so we listed the size guide and size chart on product page to lead customers to choose the suitable size. However, if you chose the size by your local regular size, it might not fit.
For the return, I am sorry for this inconvenience, we have improved the return process to make it easier, I sent you an email, and you can check it batter, thanks for your feedback, we will commit to actively enhancing our products to elevate the overall customer experience.