Not a good start!
Waiting 25 minutes effectively on hold with information on the AA repeated on the phone is not acceptable and God forbid a caller has the same wait to register a breakdown!
November 7, 2024
Unprompted review
Reply from The AA Breakdown Cover
Hi Mark, we're sorry for the wait. The team will always answer your call as quickly as possible. If you breakdown, you can give us a call to log your breakdown, or you can log this via the app or the website. We hope you managed to speak to the team and everything's sorted now.