Hi Gerald, Sorry for not replying to your review of your Yodel experience sooner. If you would like to get in touch with one of our team and provide us with more details, please email trustpilot@yodel.co.uk and we will look into this for you. Please email your full name on the parcel, delivery address with postcode, contact and tracking number, along with a link to the review. Thank you, Yodel Team.